topic Re: Account in credit in Account & Billing

Account in credit

clairemitch86 — Sun, 11 Jan 2026 10:16:30 GMT

We left Sky in November but have noticed the account is in credit will we receive a refund? How do I request a refund?

Re: Account in credit

caesarome — Sun, 11 Jan 2026 10:17:59 GMT

@clairemitch86

You will have to contact Sky about this so the number might be visible at the end of the help flow:

https://www.sky.com/help

Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone.

Sky Assistant is also available 24 hours a day on sky.com/help with rapid responses.

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

Re: Account in credit

Daniel0210 — Sun, 11 Jan 2026 10:21:03 GMT

@clairemitch86

If you don't initiate contact with Sky the reimbursement should take about 6 weeks from your last day of connection (providing your payment method is still live) but posts on here suggest it's taking longer.

Re: Account in credit

clairemitch86 — Sun, 11 Jan 2026 10:29:17 GMT

Ok thank you I read about 6 weeks it's been 9 weeks so I may have to give them a call.

Re: Account in credit

caesarome — Sun, 11 Jan 2026 10:32:10 GMT

You will need to call them as it can take many weeks if not months to be refund automatically as you have discovered as it is not a speedy process.