https://helpforum.sky.com/t5/Account-Billing/Billing/m-p/5188077#M279178 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4587636">@Chelzee</a>&nbsp;</P> <P>Morning,</P> <P>&nbsp;</P> <P>The first thing&nbsp;to say is that you shouldn't be making manual payments because as you have discovered doing so so close to your billing date doesn't see you paying your bill but instead what you have done is to add a credit to your account which will be used against your following&nbsp;bill.</P> <P>&nbsp;</P> <P>If Sky also took the payment by a direct debit then it should have paid the bill unless this payment failed for some reason so could that be what has happened ?</P> Sun, 11 Jan 2026 09:33:18 GMT caesarome 2026-01-11T09:33:18Z https://helpforum.sky.com/t5/Account-Billing/Billing/m-p/5188053#M279177 <P>Good morning,&nbsp;</P><P>&nbsp;</P><P>I paid my first bill of 25 pound the day before it was due to be taken by direct debit and sky tried taking it out on the date it was due. They have threatened to turn off my services when payment was made ? My balance is now saying 75 pound on there when I have only made a 2 payments for one months payment. Can this please be addressed as I am frustrated.&nbsp;</P> Sun, 11 Jan 2026 08:58:30 GMT https://helpforum.sky.com/t5/Account-Billing/Billing/m-p/5188053#M279177 Chelzee 2026-01-11T08:58:30Z https://helpforum.sky.com/t5/Account-Billing/Billing/m-p/5188077#M279178 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4587636">@Chelzee</a>&nbsp;</P> <P>Morning,</P> <P>&nbsp;</P> <P>The first thing&nbsp;to say is that you shouldn't be making manual payments because as you have discovered doing so so close to your billing date doesn't see you paying your bill but instead what you have done is to add a credit to your account which will be used against your following&nbsp;bill.</P> <P>&nbsp;</P> <P>If Sky also took the payment by a direct debit then it should have paid the bill unless this payment failed for some reason so could that be what has happened ?</P> Sun, 11 Jan 2026 09:33:18 GMT https://helpforum.sky.com/t5/Account-Billing/Billing/m-p/5188077#M279178 caesarome 2026-01-11T09:33:18Z