Refun

Overpaidbill — Sat, 10 Jan 2026 20:33:13 GMT

Re: Refun

GD1 — Sat, 10 Jan 2026 20:36:40 GMT

@Overpaidbill Your post has been moved from the email board as that is not an email route into Sky but intended for SkyYahoo email account related posts.

You'll need to call Sky to requst a refund.

Re: Refun

Daniel0210 — Sat, 10 Jan 2026 20:36:51 GMT

@Overpaidbill

Have you made an unnecessary manual payment?

The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment. Once the planned payment that Sky are expecting has been processed a credit should appear on your Sky account for the amount you have overpaid.

This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days.

Either call, use Sky Assistant or perhaps use social media to initially make contact.

topic Refun in Account & Billing

Refun

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Re: Refun