Reinstate

Joanna1980 — Sat, 10 Jan 2026 19:25:54 GMT

I have paid some of my money to sky today, I can only pay on Tuesday coming up so can I have my TV reinstated till I pay the remaining balance on Tuesday 13th please with a promise to pay

Re: Reinstate

Daniel0210 — Sat, 10 Jan 2026 19:30:48 GMT

@Joanna1980

Afraid not. Sky don't accept promises to pay on active accounts.

If your services have been restricted that will usually be because of a missed payment. Sky won’t reinstate them until you’ve paid what you owe and you’ve also set up a new continuous payment method.

Until you’ve done this any calls to Sky will only prompt you to pay.

If your payment is 2+ weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (mobile or Sky Glass for example) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment .

Restrictions of services are automatic and Skys agents can’t override the process, even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Re: Reinstate

caesarome — Sat, 10 Jan 2026 19:31:25 GMT

@Joanna1980

Sky does not and has never done promises to pay so until you have paid what you owe in full now that your services have been restricted you will not have them restored. When you do pay the remainder of this bill you will also need to setup again your regular payment method again and then wait for the banks to clear the outstanding payment before everything will be restored.

topic Reinstate in Account & Billing

Reinstate

Re: Reinstate

Re: Reinstate