topic Re: Sky bill in Account & Billing

Sky bill

VJane63 — Sat, 10 Jan 2026 13:37:18 GMT

Hi can anyone help , iv been a sky customer for 23 years my bill is so much each month including broadband . I rang and they would only give me 20 discount to resign up I explained its just to expensive is there around it . Thanks

Re: Sky bill

caesarome — Sat, 10 Jan 2026 13:38:55 GMT

@VJane63

As customers here the other way around it is to cancel certain parts on your account or cancel completely and go elsewhere where you were be given introductory prices as a new customer.

Re: Sky bill

PandJ2020 — Sat, 10 Jan 2026 13:41:35 GMT

@VJane63 wrote:
...is there around it .

Yes, cancel.

This will often open up better offers but be prepared to move elsewhere.

Re: Sky bill

Daniel0210 — Sat, 10 Jan 2026 14:00:54 GMT

@VJane63
Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.