https://helpforum.sky.com/t5/Account-Billing/Bill/m-p/5187207#M279142 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/729343">@bega12</a>&nbsp;<BR />If your services have been restricted that will usually be because of a missed payment. Sky won’t reinstate them until you’ve paid what you owe <STRONG>and</STRONG> you’ve also set up a new continuous payment method.<BR /><BR />Until you’ve done this any calls to Sky will only prompt you to pay. <BR /><BR />If your payment is 2+ weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).<BR /><BR />If this is part of a credit agreement purchase (mobile or Sky Glass for example) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment . <BR /><BR />Restrictions of services are automatic and Skys agents can’t override the process, even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date. <BR /><BR />Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week. <BR /><BR />You should be able to pay the bill and set up your direct debit via the MySky app or online using this link <BR /><A href="https://www.sky.com/manage/bill/" target="_blank">https://www.sky.com/manage/bill/</A></P> Sat, 10 Jan 2026 12:31:42 GMT Daniel0210 2026-01-10T12:31:42Z https://helpforum.sky.com/t5/Account-Billing/Bill/m-p/5187205#M279141 <P>Hi I spoke to someone at sky about my mobile accounting Wednesday and explained I was having difficulties this month and would pay 100 and pay outstanding balance on 20 January but account has been suspended and I have no way to contact then now and I so worried as I can not contact anyone&nbsp;</P> Sat, 10 Jan 2026 12:30:58 GMT https://helpforum.sky.com/t5/Account-Billing/Bill/m-p/5187205#M279141 bega12 2026-01-10T12:30:58Z https://helpforum.sky.com/t5/Account-Billing/Bill/m-p/5187207#M279142 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/729343">@bega12</a>&nbsp;<BR />If your services have been restricted that will usually be because of a missed payment. Sky won’t reinstate them until you’ve paid what you owe <STRONG>and</STRONG> you’ve also set up a new continuous payment method.<BR /><BR />Until you’ve done this any calls to Sky will only prompt you to pay. <BR /><BR />If your payment is 2+ weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).<BR /><BR />If this is part of a credit agreement purchase (mobile or Sky Glass for example) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment . <BR /><BR />Restrictions of services are automatic and Skys agents can’t override the process, even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date. <BR /><BR />Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week. <BR /><BR />You should be able to pay the bill and set up your direct debit via the MySky app or online using this link <BR /><A href="https://www.sky.com/manage/bill/" target="_blank">https://www.sky.com/manage/bill/</A></P> Sat, 10 Jan 2026 12:31:42 GMT https://helpforum.sky.com/t5/Account-Billing/Bill/m-p/5187207#M279142 Daniel0210 2026-01-10T12:31:42Z