REFUND OF CREDIT ON ACCOUNT

Chrissie20 — Fri, 09 Jan 2026 17:54:18 GMT

I need help getting a refund due to me. relating to a credit on my account since 5 Dec. I cancelled the direct debit after one was taken after the broadband account was closed..

Thanks

Re: REFUND OF CREDIT ON ACCOUNT

Daniel0210 — Fri, 09 Jan 2026 18:15:02 GMT

@Chrissie20

Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's regularly taking a bit longer but as you have already cancelled your payment method you will need to contact Sky and speak to an agent; either by calling, or initially through Sky Assistant or via social media.

They can reinstate your payment method and reimburse in 3-5 working days or get a back office team to raise a cheque and post it to you which will take significantly longer.

topic REFUND OF CREDIT ON ACCOUNT in Account & Billing

REFUND OF CREDIT ON ACCOUNT

Re: REFUND OF CREDIT ON ACCOUNT