topic Re: My payment in Account & Billing

My payment

Stanners41 — Fri, 09 Jan 2026 13:06:16 GMT

[Removed] .I'm writing this email to tell you that I lost my bank card and waiting for a new one.as soon as I receive it I will up date my payment details for payment.the bill isn't due til the 19th january.so you better not restrict my servers.i have been a sky customer for a long time..

Thank you..

Moderator notes: Removed PI

Re: My payment

caesarome — Fri, 09 Jan 2026 13:12:31 GMT

@Stanners41

You are only telling other Sky customers on here and not Sky support.

An easier solution to this would be to pay by a direct debit instead as your bank card plays no part in this as the money is taken directly from your bank account.

Re: My payment

Stanners41 — Fri, 09 Jan 2026 13:15:27 GMT

I'm waiting for my new bank card.so will sort details then as payment not due til the 19th January

Re: My payment

Daniel0210 — Fri, 09 Jan 2026 13:23:16 GMT

@Stanners41

If it was a broadband, Sky+ or Sky Q bill it was generated 4 days ago (14 days before the payment date). If you had a Continuous Card payment method set up (not a direct debit), if the full payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

Re: My payment

caesarome — Fri, 09 Jan 2026 13:21:35 GMT

@Stanners41

You do not need a bank card to setup a direct debit payment as you just provide your bank account and sort code numbers, no card details are required.

Re: My payment

daveNOS — Fri, 09 Jan 2026 13:37:25 GMT

@Stanners41 wrote:
[Removed] .I'm writing this email to tell you that I lost my bank card and waiting for a new one.as soon as I receive it I will up date my payment details for payment.the bill isn't due til the 19th january.so you better not restrict my servers.i have been a sky customer for a long time..
Thank you..

Moderator notes: Removed PI

@Stanners41 You can't make demands that your services better not be restricted,if you don't pay on time that is almost inevitable and it doesn't matter how long you have been a customer.