topic Re: Credit refund in Account & Billing

Credit refund

Poxo1966 — Fri, 09 Jan 2026 13:06:57 GMT

I cancelled my sky tv in november and a credit refund has appeared on januarys bill how do i get the refund as i have cancelled my dd after the last payment was taken

Re: Credit refund

Daniel0210 — Fri, 09 Jan 2026 13:10:47 GMT

@Poxo1966

Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's regularly taking a bit longer but as you have already cancelled your payment method you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media,

They can reinstate your payment method or get a back office team to raise a cheque and post it to you which will take significantly longer.

Re: Credit refund

caesarome — Fri, 09 Jan 2026 13:10:53 GMT

@Poxo1966

You will need to call Sky but as you have cancelled the direct debit the refund can not be issued back via it so a cheque will be sent out instead and that will takes quite a few weeks to get to you. If you agree to restore the direct debit then a refund can be back with you within 5 working days.