topic Re: Can't access bill information online or on app. Error message 'something has gone wrong' in Account & Billing

Can't access bill information online or on app. Error message 'something has gone wrong'

MaggieP3 — Thu, 08 Jan 2026 15:11:09 GMT

I am trying to check the breakdown of my bill. I constantly get an error message as above whenever I try to access it either online or on the app. Live chat couldn't help either. Any ideas?

Re: Can't access bill information online or on app. Error message 'something has gone wrong'

caesarome — Thu, 08 Jan 2026 16:00:24 GMT

@MaggieP3

Try linking your account:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

Re: Can't access bill information online or on app. Error message 'something has gone wrong'

MaggieP3 — Thu, 08 Jan 2026 16:04:28 GMT

I tried this but it just goes to @The page you are looking for cannot be found'.

Re: Can't access bill information online or on app. Error message 'something has gone wrong'

caesarome — Thu, 08 Jan 2026 16:10:52 GMT

You will have to call Sky as it might be your account isn't linked to your ID so they will need to look into this for you.