topic Billing in Account & Billing

Billing

Richard342 — Wed, 07 Jan 2026 20:13:16 GMT

Hi the day my phone bill was due it tried to come off my account but declined so I came on too the app and paid it and I've seen you've tried to take it another 3 times

Re: Billing

Daniel0210 — Wed, 07 Jan 2026 20:15:50 GMT

@Richard342

There was no need to make a manual payment. That will now have gone as a credit for your February bill.

Re: Billing

caesarome — Wed, 07 Jan 2026 20:17:54 GMT

@Richard342

If the bill is paid by a direct debit and fails Sky will always try to take it again in around 10 days time so there is no need to make a manual payment as this will have gone onto the account as a credit which will then be used against a future bill.