topic Re: Pay in Account & Billing

Pay

Delilahd0g — Wed, 07 Jan 2026 19:08:13 GMT

When I go through to pay my bill it only brings up the tv bill not the mobile and want to pay my bill

Re: Pay

caesarome — Wed, 07 Jan 2026 19:15:49 GMT

You shouldn't have to manually pay your mobile bill as you should have either a credit/debit card or a direct debit setup on your account so Sky can take it automatically from you so have you go this in place ?

Re: Pay

Delilahd0g — Wed, 07 Jan 2026 19:25:03 GMT

Yes but even so why can't I see my mobile bill?

Re: Pay

caesarome — Wed, 07 Jan 2026 19:27:06 GMT

Have you linked your ID to your mobile account as per this:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

If you have then you will have to call Sky on 150 about this so they can look into it for you.