topic Re: Account credit in Account & Billing

Account credit

JulieB34 — Wed, 07 Jan 2026 15:31:28 GMT

Hi my previous broadband contract is showing at being in credit please can it be credited back

Re: Account credit

Daniel0210 — Wed, 07 Jan 2026 15:32:23 GMT

@JulieB34
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's regularly taking a bit longer.

We used to escalate this to Sky on here via their Community Messaging Team but unfortunateky that process has been unavallable since the summer and we don't know when it'll return.

If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.

Re: Account credit

caesarome — Wed, 07 Jan 2026 16:11:00 GMT

@JulieB34

If your previous contract is with Sky then you would need to contact them to get it refunded, if it is on the same account that your broadband is on at present then you can leave it so it used to pay your bills.