topic My account in Account & Billing

My account

LeeD — Wed, 07 Jan 2026 13:51:31 GMT

I have checked my accoubnt and it seems that I am paying for Sky Spoirts and Cinema neither I which I have. I have TV, Broadband, Sky Arts telephone and that is all. My Account is £114.plus WHY?

Please could this be discussed and adjusted.

Thank you.

Lesley Flynn.

Re: My account

GD1 — Wed, 07 Jan 2026 13:57:16 GMT

@LeeD If your discounts have ended you'll be paying full price, the community can't help with reducing your bill or giving new discounts, you will need to call.

These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🔶📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

🔶online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🔶 Sky Assistant should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🔶Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.

Re: My account

daveNOS — Wed, 07 Jan 2026 13:57:19 GMT

@LeeD wrote:
I have checked my accoubnt and it seems that I am paying for Sky Spoirts and Cinema neither I which I have. I have TV, Broadband, Sky Arts telephone and that is all. My Account is £114.plus WHY?
Please could this be discussed and adjusted.
Thank you.
Lesley Flynn.

@LeeD You will have to call Sky to discuss the matter, the community here is mainly a customer to customer support platform, the few Sky staff here will be unable to assist.