topic Equipment Return in Account & Billing

Equipment Return

JohnDougall — Wed, 07 Jan 2026 11:23:25 GMT

I have changed supplier and was asked to return the equipment, I did this using prepaid packaging provided and it's now a month or so later I am being told that I am being charged as it has not been received. What can I do regarding this as it was taken away by Royal Mail?

Re: Equipment Return

Chrisee — Wed, 07 Jan 2026 11:25:34 GMT

@JohnDougall give Sky a call if you either have proof of posting or an email,from Sky confirming dispatch its simple to get the charge rdmoved.

Re: Equipment Return

Daniel0210 — Wed, 07 Jan 2026 12:27:26 GMT

@JohnDougall

Sky use Unipart to deal with returns and they are taking quite a few weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option hasn't been available since the summer and we don't know when it'll return.

As indicated by @Chrisee you need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.