topic Re: Been charged for missing equipment in Account & Billing

Been charged for missing equipment

elland — Wed, 07 Jan 2026 08:15:28 GMT

I have received info about not sending equipment back, i have tried calling, and getting in touch several times as i have proof of postage, now money is trying to come out of my account

Re: Been charged for missing equipment

PandJ2020 — Wed, 07 Jan 2026 12:00:38 GMT

@elland wrote:
I have received info about not sending equipment back, i have tried calling, and getting in touch several times as i have proof of postage, now money is trying to come out of my account

You'll have to persevere in contacting Sky. We can't do anything from the forum.

Re: Been charged for missing equipment

Daniel0210 — Wed, 07 Jan 2026 12:18:01 GMT

@elland

Sky use Unipart to deal with returns and they are taking quite a few weeks to process equipment at their warehouse.

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.