topic People & Sharing Emails Not Being Received in Account & Billing

People & Sharing Emails Not Being Received

TITHERS — Tue, 06 Jan 2026 20:25:34 GMT

Looking for suppprt from a member of the Sky team. I've signed up for a new Sky contract today. I can login and view content on my credentials and have tried adding my family members as users under your People & Sharing scheme. I can see their details in the setup page but no email has been received by any of them. I have checked junk mail on all email accounts but the email is not there either. I have tried to resend email but this also does not work.

Can you please help?

Re: People & Sharing Emails Not Being Received

caesarome — Tue, 06 Jan 2026 22:09:38 GMT

Sorry @TITHERS but we are just customers here so we can't help you with this via here. Not sure what to suggest other than contacting Sky yourself.

Re: People & Sharing Emails Not Being Received

Anonymous — Tue, 06 Jan 2026 22:10:09 GMT

"Looking for suppprt from a member of the Sky team"

Wont get that on the customer helps customer forum

If you've made sure none of their email addresses are already linked to existing Sky IDs and you've made sure all all linked up OK and junk mail has been checked then I would give Sky a little call

Re: People & Sharing Emails Not Being Received

TITHERS — Tue, 06 Jan 2026 22:33:00 GMT

I've done all the normal junk mail checking, white list domain, etc. best solution I've found is a common domain (e.g. gmail or work email) rather than our personal email domain. I think Sky must have an outgoing filter for certain domain types.