topic Overcharged and refused refund in Account & Billing https://helpforum.sky.com/t5/Account-Billing/Overcharged-and-refused-refund/m-p/5183522#M278814 <P>Sky submitted three recurring Direct Debit withdrawals on my account, despite only two being authorised by me. This additional Direct Debit continued for over 16 months, resulting in over €500 in disputed charges.</P><P>&nbsp;</P><P>When I raised this issue with Sky, they cancelled the payment method associated with my account but did not provide a billing audit or explanation for how the additional Direct Debit was created or processed.</P><P>&nbsp;</P><P>Despite becoming aware of the issue and cancelling the payment method, Sky refused to refund the disputed amount.</P><P>&nbsp;</P><P>As a result of Sky’s refusal to refund the disputed amount or provide a billing audit, I am now required to pursue the matter through ComReg, a process that has been lengthy and stressful and has caused additional and unnecessary personal strain.<BR /><BR />Why does this company refuse refunds for overcharing? Just pay us back</P> Tue, 06 Jan 2026 19:28:40 GMT KilkennyGuy 2026-01-06T19:28:40Z Overcharged and refused refund https://helpforum.sky.com/t5/Account-Billing/Overcharged-and-refused-refund/m-p/5183522#M278814 <P>Sky submitted three recurring Direct Debit withdrawals on my account, despite only two being authorised by me. This additional Direct Debit continued for over 16 months, resulting in over €500 in disputed charges.</P><P>&nbsp;</P><P>When I raised this issue with Sky, they cancelled the payment method associated with my account but did not provide a billing audit or explanation for how the additional Direct Debit was created or processed.</P><P>&nbsp;</P><P>Despite becoming aware of the issue and cancelling the payment method, Sky refused to refund the disputed amount.</P><P>&nbsp;</P><P>As a result of Sky’s refusal to refund the disputed amount or provide a billing audit, I am now required to pursue the matter through ComReg, a process that has been lengthy and stressful and has caused additional and unnecessary personal strain.<BR /><BR />Why does this company refuse refunds for overcharing? Just pay us back</P> Tue, 06 Jan 2026 19:28:40 GMT https://helpforum.sky.com/t5/Account-Billing/Overcharged-and-refused-refund/m-p/5183522#M278814 KilkennyGuy 2026-01-06T19:28:40Z