topic Re: Payment in Account & Billing

Payment

Luke74 — Tue, 06 Jan 2026 09:45:16 GMT

I owe some money on my sky account from my broadband and things that should of been paid at the end of December 2025 im struggling alot lately with having 2 kids and just found out i have lung cancer i was just wondering if there is anyway they can add my last months bill with this months bill so i can pay it all together as i dont get paid until 23rd January

Re: Payment

caesarome — Tue, 06 Jan 2026 09:49:52 GMT

@Luke74

If the system hasn't moved the bill to next months then it isn't going to be possible to do this as it is an automatic process so would have already happened if this was going to be possible.

Sky has this article for situations like this:

https://www.sky.com/help/articles/support-with-financial-difficulty

Re: Payment

Luke74 — Tue, 06 Jan 2026 10:13:11 GMT

It says they have added it onto my next bill im just worriee incase they cut me off until its paid

Re: Payment

Daniel0210 — Tue, 06 Jan 2026 10:14:23 GMT

@Luke74

Sorry to hear of the diagnosis.

If your services are not yet restricted the following process applies to everyone, regardless of any personal circumstances …

🟫If you have a Direct Debit set up and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🟫If you have a Continuous Card payment method set up, if the full payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

These links may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

https://www.sky.com/help/articles/support-with-financial-difficulty

If you are behind with Stream or Glass payments there is further information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

Re: Payment

caesarome — Tue, 06 Jan 2026 10:24:46 GMT

@Luke74 wrote:

It says they have added it onto my next bill im just worriee incase they cut me off until its paid

If last months bill was not paid and they have brought it forward to your next bill then as long as that next bill is paid you should have no issues with this. You will not have an issue with this bill as it has been moved to your next one.