HELP! Getting charged

Shetland1991 — Tue, 06 Jan 2026 08:13:02 GMT

I sent off my sky equipment and got an email saying thank you for posting it etc. but I have now got an email saying I am being charged for not returning it when I have. And can't seem to actually get in contact with sky! Help?

Re: HELP! Getting charged

Daniel0210 — Tue, 06 Jan 2026 08:14:52 GMT

@Shetland1991

Have you kept your proof of posting / tracking information / that email from Sky confirming the package is with the courier?

Sky use Unipart to deal with returns and they are taking quite a few weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option hasn't been available since the summer and we don't know when it'll return.

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.

topic HELP! Getting charged in Account & Billing

HELP! Getting charged

Re: HELP! Getting charged