topic Installation date gone and no service? in Account & Billing

Installation date gone and no service?

Siobhanmarie86 — Tue, 06 Jan 2026 06:08:18 GMT

I had my installation date for 31st Jan but they couldn't do it so need to come back but noones been in touch? Can anyone advise if they've had a similar thing?

Re: Installation date gone and no service?

MightyQuinn — Tue, 06 Jan 2026 07:55:33 GMT

Hi @Siobhanmarie86 Installation of what service? Jan 31st?

Re: Installation date gone and no service?

Daniel0210 — Tue, 06 Jan 2026 08:00:13 GMT

@Siobhanmarie86 wrote:

Can anyone advise if they've had a similar thing?

@Siobhanmarie86

Customers regularly have installations put back because of a variety of reasons. Is this for broadband or Sky Q? What have Sky said when you've asked them about the delay?