topic Re: Subscription query in Account & Billing

Subscription query

SOC67 — Mon, 05 Jan 2026 10:58:35 GMT

There is a monthly subscription going out of my account that I did not set up.

Re: Subscription query

Daniel0210 — Mon, 05 Jan 2026 11:07:32 GMT

@SOC67 wrote:

There is a monthly subscription going out of my account that I did not set up.

@SOC67

I have moved your post from the Email board as that's for customers with problems with their Sky email accounts.

What is this subscription for?

Re: Subscription query

SOC67 — Mon, 05 Jan 2026 11:48:58 GMT

Sky sports and its €38.99 monthly

Re: Subscription query

caesarome — Mon, 05 Jan 2026 11:55:50 GMT

If it just says Sky Sports then you need to contact your bank about this.

Re: Subscription query

SOC67 — Mon, 05 Jan 2026 12:02:54 GMT

I have and I have cancelled the subscription and the bank advised me to speak with you to understand more about the subscription, who set it up, duration, renewal. I think as a representative of Sky you need to be coming to me either a way to answer my questions and not defer please

Re: Subscription query

caesarome — Mon, 05 Jan 2026 12:08:39 GMT

@SOC67 wrote:

I think as a representative of Sky you need to be coming to me either a way to answer my questions and not defer please

I think you need to read what it says above and below my post:

Posted by a Superuser, not a Sky employee

Re: Subscription query

PandJ2020 — Mon, 05 Jan 2026 12:13:51 GMT

@SOC67 wrote:
I think as a representative of Sky ...

Just in case it's not clear this is primarily a customer help customer forum. You are not directly contacting Sky posting here.

Re: Subscription query

Daniel0210 — Mon, 05 Jan 2026 12:16:32 GMT

@SOC67 wrote:

I have and I have cancelled the subscription and the bank advised me to speak with you to understand more about the subscription, who set it up, duration, renewal.

@SOC67
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

If you've cancelled the subscription did you not ask Sky Ireland at the same time?

Re: Subscription query

SOC67 — Mon, 05 Jan 2026 12:19:09 GMT

Thanks for input, I need to speak with a sky rep. Wasn't clear they you weren't.
thanks