Canceling services is too difficult and involves unreasonable charges.

Lijuangao — Mon, 05 Jan 2026 09:21:10 GMT

27th October I message your assistant with Sarina cancel my broadband service she said she can assist me cancel it bit it's not resolved,

28th December I spoke to Luke confirmed that it will be canceled as of 28th Feb December but no resolved

29th December I called again till no results

3nd January i have been waiting your manager 's call all day and haven't called back .

I hope you will cancel my Sky product immediately.

Refund of the bill I have already paid on December 25th ，

22nd October paid bill £46

27th October untill now I don't used broadband.

Suspending

my broadband in November.

25th December paid bill £56（unreasonable ），I want you to refund me £56.

You haven't resolved my request; it's not my problem, it's your problem. Charging any extra fees is unreasonable.

Please cancel my product immediately and confirmed it now.

Re: Canceling services is too difficult and involves unreasonable charges.

caesarome — Mon, 05 Jan 2026 09:28:53 GMT

Sorry @Lijuangao but you are only talking to other customers here and not Sky support.

14 days notice is required to cancel Sky Broadband so if you spoke to someone on 28th December then towards the end of the week and the start of next week is when it should be cancelled.

Billing will continue as usual until it has been cancelled then once this has been done and you see a credit on your account you can call Sky to ask them to refund it which they should be within 3-5 working days.

topic Canceling services is too difficult and involves unreasonable charges. in Account & Billing

Canceling services is too difficult and involves unreasonable charges.

Re: Canceling services is too difficult and involves unreasonable charges.