topic Account in credit, refund in Account & Billing

Account in credit, refund

Daryl123 — Sun, 04 Jan 2026 04:35:57 GMT

Hello, my account is in credit and I would like to request a refund. Can someone help me with this? Thanks

Re: Account in credit, refund

Daniel0210 — Sun, 04 Jan 2026 07:10:03 GMT

@Daryl123

Can we ask what the credit is for? For example have you recently cancelled a subscription?

Re: Account in credit, refund

Daryl123 — Sun, 04 Jan 2026 08:49:00 GMT

I paid an extra monthly payment on 21st December of £38 thinking it would stop the direct debit payment coming out on 2nd January but sky took the payment again. So my account is in credit of £38 and I could do with it back with it being January and all that.

Re: Account in credit, refund

caesarome — Sun, 04 Jan 2026 09:35:33 GMT

@Daryl123

As you have discovered you do not need to make manual payments as doing so will not stop a direct debit from being taken.

You will have to contact Sky about this so the number might be visible at the end of the help flow:

https://www.sky.com/help

Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone.

Sky Assistant is also available 24 hours a day on sky.com/help with rapid responses.

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295