https://helpforum.sky.com/t5/Account-Billing/Returned-item/m-p/5181173#M278563 Ive been charged for not returning the sky router but I have tge receipt to say I returned it Sat, 03 Jan 2026 17:36:38 GMT the+simmonds+team 2026-01-03T17:36:38Z https://helpforum.sky.com/t5/Account-Billing/Returned-item/m-p/5181173#M278563 Ive been charged for not returning the sky router but I have tge receipt to say I returned it Sat, 03 Jan 2026 17:36:38 GMT https://helpforum.sky.com/t5/Account-Billing/Returned-item/m-p/5181173#M278563 the+simmonds+team 2026-01-03T17:36:38Z https://helpforum.sky.com/t5/Account-Billing/Returned-item/m-p/5181175#M278564 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3531787">@the+simmonds+team</a>&nbsp;</P> <P><SPAN>Sky use Unipart to deal with returns and they are taking quite a few weeks to process equipment at their warehouse.</SPAN></P> <P>&nbsp;</P> <P><SPAN>We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option hasn't been available since the summer and we don't know when it'll return.</SPAN></P> <P>&nbsp;</P> <P><SPAN>You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.</SPAN></P> Sat, 03 Jan 2026 17:40:25 GMT https://helpforum.sky.com/t5/Account-Billing/Returned-item/m-p/5181175#M278564 Daniel0210 2026-01-03T17:40:25Z