Possible Scam call

Nicjohn14 — Sat, 03 Jan 2026 12:12:30 GMT

I received a phone call whilst out from a 020 8072 **** number from somebody claiming tro be from Sky. They said that they were going to cancel my existing contract and set-up a new 24 month contract for 40% less than I'm paying now but needed my full name spelt out and date of birth befoe they could continue. The call was from a lady with a very strong foreign accent which was difficult to understand. I'm suspecting this was a spam / fraud attempt specially when I challenged them about the number and they said that it was a special secure line.

Re: Possible Scam call

Daniel0210 — Sat, 03 Jan 2026 12:20:13 GMT

@Nicjohn14

It is a scam.

They try to obtain sufficient information to be able to order expensive mobile devices under your name which Sky innocently deliver to you.

The scammers would then recontact you (again claiming to be Sky) saying they ve made a mistake and for you to send it to a (non Sky) address. If you did that they then have the device and you have the bill.

They are very cunning. They may send packaging to post the item (to them) or even send a 'courier' to collect it.

See this link

https://www.sky.com/help/articles/account-takeover

With any calls from 'Sky' (especially unexpected calls) if the caller asks for your previously agreed telephone password to confirm you're the account holder (which I would expect a genuine Sky agent to do) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it'll likely be a scam call.

topic Possible Scam call in Account & Billing

Possible Scam call

Re: Possible Scam call