https://helpforum.sky.com/t5/Account-Billing/Charge-for-non-return/m-p/5180791#M278524 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4578602">@Callumb5310</a>&nbsp;</P> <P><SPAN>You haven't said how long ago you returned them. Sky use Unipart to deal with returns and they are taking quite a few weeks to process equipment at their warehouse. This will probably lengthen aftern the holiday period.&nbsp;</SPAN></P> Sat, 03 Jan 2026 10:38:44 GMT Daniel0210 2026-01-03T10:38:44Z https://helpforum.sky.com/t5/Account-Billing/Charge-for-non-return/m-p/5180738#M278518 <P>I have received a text today saying I will be charged a nom return fee even though I have returned both the sky puck and sky max hub and have receipt for both from the post office.</P> Sat, 03 Jan 2026 09:34:09 GMT https://helpforum.sky.com/t5/Account-Billing/Charge-for-non-return/m-p/5180738#M278518 Callumb5310 2026-01-03T09:34:09Z https://helpforum.sky.com/t5/Account-Billing/Charge-for-non-return/m-p/5180758#M278522 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4578602">@Callumb5310</a>&nbsp;You will have to call customer service and request the charges be removed, state you have proof of postage.</P> Sat, 03 Jan 2026 09:58:26 GMT https://helpforum.sky.com/t5/Account-Billing/Charge-for-non-return/m-p/5180758#M278522 daveNOS 2026-01-03T09:58:26Z https://helpforum.sky.com/t5/Account-Billing/Charge-for-non-return/m-p/5180791#M278524 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4578602">@Callumb5310</a>&nbsp;</P> <P><SPAN>You haven't said how long ago you returned them. Sky use Unipart to deal with returns and they are taking quite a few weeks to process equipment at their warehouse. This will probably lengthen aftern the holiday period.&nbsp;</SPAN></P> Sat, 03 Jan 2026 10:38:44 GMT https://helpforum.sky.com/t5/Account-Billing/Charge-for-non-return/m-p/5180791#M278524 Daniel0210 2026-01-03T10:38:44Z