https://helpforum.sky.com/t5/Account-Billing/Missed-appointment-charge/m-p/5180695#M278507 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/897066">@Scotl4nd1978</a>&nbsp;</P> <P>This link explains the methods of making a complaint.</P> <P><A href="https://www.sky.com/help/articles/how-to-make-a-complaint" target="_blank">https://www.sky.com/help/articles/how-to-make-a-complaint</A>&nbsp;<BR /><BR /></P> <P>Sky will then have up to 8 weeks to resolve it or issue a deadlock letter.&nbsp;</P> Sat, 03 Jan 2026 04:29:50 GMT Daniel0210 2026-01-03T04:29:50Z https://helpforum.sky.com/t5/Account-Billing/Missed-appointment-charge/m-p/5180687#M278505 Sky sent email saying I can upgrade to full fibre. Engineer was arranged. Then they said no I can't get upgrade just now as it's not available in my area and cancelled the engineer. I have now had a £25 charge for a missed engineer appointment. Getting nowhere with customer services where do I complain to over 20year sky customer and the customer services just now is shockingly poor. Sat, 03 Jan 2026 00:43:50 GMT https://helpforum.sky.com/t5/Account-Billing/Missed-appointment-charge/m-p/5180687#M278505 Scotl4nd1978 2026-01-03T00:43:50Z https://helpforum.sky.com/t5/Account-Billing/Missed-appointment-charge/m-p/5180695#M278507 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/897066">@Scotl4nd1978</a>&nbsp;</P> <P>This link explains the methods of making a complaint.</P> <P><A href="https://www.sky.com/help/articles/how-to-make-a-complaint" target="_blank">https://www.sky.com/help/articles/how-to-make-a-complaint</A>&nbsp;<BR /><BR /></P> <P>Sky will then have up to 8 weeks to resolve it or issue a deadlock letter.&nbsp;</P> Sat, 03 Jan 2026 04:29:50 GMT https://helpforum.sky.com/t5/Account-Billing/Missed-appointment-charge/m-p/5180695#M278507 Daniel0210 2026-01-03T04:29:50Z