topic Re: Bill increase in Account & Billing

Bill increase

Cam_matt — Fri, 02 Jan 2026 20:59:27 GMT

These virtual assistants are absolutely useless and frankly, so is Sky's customer service so hopefully I get some help this way

my payments have increased from £26 for 3 months to 29.50 for 3 months then to £33 for 2 and the last 4 months I have been paying £46.

I only use super fast wifi (connection speeds have not went up, nothing has got any better) but for some reason these prices have went up with no explanation. Their 'price change' provides absolutely no information so any useful help would be greatly appreciated.

Re: Bill increase

JimM1 — Fri, 02 Jan 2026 21:08:06 GMT

@Cam_matt What is shown on your sky bills, have you looked at them?

Re: Bill increase

Cam_matt — Fri, 02 Jan 2026 21:26:46 GMT

It says pretty much what I've put on the post bud, with the specific months etc obviously

no prior contact from sky about it though, just them taking more money off me

Re: Bill increase

JimM1 — Fri, 02 Jan 2026 21:35:11 GMT

@Cam_matt You would be best to call sky, just dial 150 from your landline phone and speak to billing/accounts, they should be able to explain the reason why your bill is at the level for the payments now, the Forum is not sky Customer service so has no way off knowing, you could have signed up for a special deal with a 3 month period reduced prices etc we just don't know, your 24month contract period could be up so your discount's are all removed and you pay full price etc etc!

Re: Bill increase

Daniel0210 — Sat, 03 Jan 2026 04:35:47 GMT

@Cam_matt
We obviously can’t see your bills but the usual reason for a bill increase (other than the inevitable annual price increase in April), is that your discounts have ended. Perhaps compare the latest bill with previous ones to see where it differs.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.