topic Re: Refund for a credit in Account & Billing

Refund for a credit

Geo2562001 — Fri, 02 Jan 2026 15:21:54 GMT

how do I go about requesting a refund for credit. Account says will go off next bill and I can see from forumn it can be 6 weeks but hoping to have it sooner?

Re: Refund for a credit

Daniel0210 — Fri, 02 Jan 2026 15:29:00 GMT

Can we ask what the credits for @Geo2562001 It may impact the reply.

Re: Refund for a credit

Geo2562001 — Fri, 02 Jan 2026 18:03:58 GMT

It is for being billed for an extra month not used when switching to another provider. They took payment but as I cancelled before it was due I got 4 days credit plus a full month of £46

Re: Refund for a credit

Daniel0210 — Fri, 02 Jan 2026 18:07:47 GMT

@Geo2562001

So as you've stated refunds after leaving should normally take about six weeks from the last day of connection but posts on here suggest it's regularly taking a bit longer.

We used to escalate this to Sky on here via their Community Messaging Team but unfortunateky that process has been unavallable since the summer and we don't know when it'll return.

If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.

Re: Refund for a credit

Geo2562001 — Fri, 02 Jan 2026 19:49:57 GMT

That's fine aslong as they refund automatically that's fine!