Returned

Sank89 — Fri, 02 Jan 2026 08:13:48 GMT

Hi i have returned my sky broadband equipment through royal mail and i have the reciepts to prove it as well as i had not recieved the official returns label on my new address but i have still been charged for the equipment.

i am not in th UK and would like to escalate this and get the charge refunded.

many thanks

Re: Returned

Daniel0210 — Fri, 02 Jan 2026 08:19:24 GMT

@Sank89

Sky use Unipart to deal with returns and they are taking quite a few weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option hasn't been available since the summer and we don't know when it'll return.

You need to contact Sky by calling in (when you return - if on holiday), using Sky Assistant or via social media to try to get this sorted out which should be straightforward as you have the proof of posting.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.

topic Re: Returned in Account & Billing

Returned

Re: Returned