topic Re: Charged after returning equipment in Account & Billing

Charged after returning equipment

Smick17 — Fri, 02 Jan 2026 07:51:26 GMT

After moving house I was told sky could not serve me with broadband so I cancelled and now only have sky puk tv. I returned the equipment as soon as the packaging arrived and received a message to say thanks for returning our equipment. I have now been billed £47 for non return of equipment. A bit confused?..

Re: Charged after returning equipment

Daniel0210 — Fri, 02 Jan 2026 07:52:54 GMT

@Smick17

Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

Sky use Unipart to deal with returns and they are taking quite a few weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option hasn't been available since the summer and we don't know when it'll return.

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.

Re: Charged after returning equipment

Smick17 — Fri, 02 Jan 2026 07:57:20 GMT

Sadly as it was 3 months ago now I do not have the receipt, but I will be calling sky today to try and find a solution. Like I said just confused as they acknowledged that I had returned my equipment on my account message board. Thanks

Re: Charged after returning equipment

Daniel0210 — Fri, 02 Jan 2026 08:06:42 GMT

@Smick17

If you have the thank you message that should suffice.

Re: Charged after returning equipment

2muchTV — Fri, 02 Jan 2026 08:06:54 GMT

@Smick17 wrote:
Sadly as it was 3 months ago now I do not have the receipt, but I will be calling sky today to try and find a solution. Like I said just confused as they acknowledged that I had returned my equipment on my account message board. Thanks

A suggestion for the future and for all companies...

Send yourself or someone a WhatsApp picture of important receipts. I do this and/or use the scanner on my printer.

I returned my Stream puck some weeks back and I have the picture in my email in case they say they have not received it.

Re: Charged after returning equipment

Smick17 — Fri, 02 Jan 2026 21:20:45 GMT

Hi there just a update. Phoned sky, got a full refund no problem. All sorted and thanks for the help. 👏👍