topic Re: Disgusting in Account & Billing

Disgusting

George+Erik — Wed, 31 Dec 2025 20:07:03 GMT

Absolutely disgusted that from 20th Nov till now, sky still havnt sorted my refund or adjusted my bill. And they still want me to pay my bill o clouding the portion that shouldn't be on it. DISGUSTING.

Re: Disgusting

63johnw — Wed, 31 Dec 2025 20:09:12 GMT

Hi @George+Erik have you tried a formal complaint ? Sky have 8 weeks to resolve or you can go to the ombudsman.

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Disgusting

Daniel0210 — Wed, 31 Dec 2025 20:09:53 GMT

@George+Erik

You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Is this connected to your post from 2 December?
https://helpforum.sky.com/t5/Sky-Mobile/Changed-my-mind/m-p/5156646#M277088

Re: Disgusting

PandJ2020 — Thu, 01 Jan 2026 11:08:17 GMT

@George+Erik wrote:
And they still want me to pay my bill

Whilst the issue is being resolved do not be tempted to withhold payment. That will not resolve it and will actually complicate matters.

We obviously can't see your bills nor know the history here (unless you wish to enlighten us) but some changes require a notice period and billing will continue as normal during that period (including a month in advance). Subsequent bills will generate pro-rata credits.

Re: Disgusting

George+Erik — Thu, 01 Jan 2026 22:04:00 GMT

My point is, it's NOT being resolved. I've been lied too since the 20th November saying that they will sort it within 3 days. Oh and I've phoned them every week since then and get the same answer. In my book that is palming people off and hope they forget about it. Well I won't. Why should I. Different when they want money from customers.

Re: Disgusting

caesarome — Thu, 01 Jan 2026 22:18:19 GMT

So when did you fill in the online form in the link in the post by @63johnw to register an official complaint ?

Re: Disgusting

George+Erik — Thu, 01 Jan 2026 22:24:09 GMT

I started my complaint 14 days after the 20th. Which makes it 4th December. And guess what I've heard?

Re: Disgusting

caesarome — Thu, 01 Jan 2026 22:31:29 GMT

So it hasn't been 8 weeks yet when if you have heard nothing you can ask for a deadlock letter that will allow you to take the complaint further as per this:

https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/

Re: Disgusting

George+Erik — Tue, 06 Jan 2026 10:57:59 GMT

Well, well, well. Latest update from sky. After I phoned them AGAIN. They are now trying to say that the phone was not recieved back in its original state or there is something wrong with it, this was decided on the 27th of Nov yet never relayed back to me till today. If I didn't know better I'd say Sky are scamming me.