topic Anout my bill in Account & Billing

Anout my bill

Sebastian13 — Thu, 01 Jan 2026 16:18:44 GMT

Hello there my billing is incorrect

Re: Anout my bill

MightyQuinn — Thu, 01 Jan 2026 16:33:29 GMT

Hi @Sebastian13 I'm afraid that you are only telling other customers (not Sky).

Re: Anout my bill

caesarome — Thu, 01 Jan 2026 16:34:12 GMT

@Sebastian13

Why do you think it isn't so are you new to Sky ?

Re: Anout my bill

Sebastian13 — Thu, 01 Jan 2026 16:35:55 GMT

Iam paying 43 £ and I should be paying 29 £

Re: Anout my bill

MightyQuinn — Thu, 01 Jan 2026 16:37:31 GMT

Hi @Sebastian13 So, are you new to Sky? The first bill will cover more than one month.

Re: Anout my bill

Sebastian13 — Thu, 01 Jan 2026 16:38:25 GMT

I am existing customer mate

Re: Anout my bill

caesarome — Thu, 01 Jan 2026 16:40:37 GMT

@Sebastian13 wrote:

Iam paying 43 £ and I should be paying 29 £

@Sebastian13

And are you new to Sky because this will have happened for one of two reasons

If you are new then your first bill will cover more than 4 weeks to will be higher.

If you are not new then it could be your discount has ended.

Re: Anout my bill

Anonymous — Thu, 01 Jan 2026 16:46:49 GMT

Compare your last "Correct" bill with the one you think is incorrect and as all Sky bills are itemised you'll see what has caused the increase

If your still unhappy with the amount then call Sky to discuss as other customers such as us can't help you will Sky billing issues

Re: Anout my bill

Sebastian13 — Thu, 01 Jan 2026 16:49:13 GMT

Last bill was 43£ aswell I contact with them and they said the deal didn't go thro and they gonna correct it but it's still the same bill coming up and I will contact with them because I'm not happy with that thanks 😉 happy new year

Re: Anout my bill

Anonymous — Thu, 01 Jan 2026 17:06:07 GMT

If you spoke to an agent and they advised they would correct it but did not then I personally would be raising a complaint also

https://www.sky.com/help/articles/how-to-make-a-complaint

Incorrect billing happens but if you spoke to an agent who advised they would resolve it and did not then you have grounds for a complaint as you now have to call back again

Ask for compensation for the issue not being resolved when you were told it would be