topic Re: Talk to someone in Account & Billing

Re: Talk to someone

Ronan12345 — Wed, 31 Dec 2025 20:25:46 GMT

Hi I would like someone to help me with my bill and my sky Q to turn back on again

Kind regards Maria coyle

Re: Talk to someone

Daniel0210 — Wed, 31 Dec 2025 20:28:15 GMT

Are your services restricted?

If your services have already been restricted that will only be because of a missed payment. Sky won’t reinstate them until you’ve paid what you owe and you’ve also set up a new continuous payment method.

Until you’ve done this any calls to Sky will only prompt you to pay.

If your payment is 2+ weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (mobile or Sky Glass for example) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment .

Restrictions of services are automatic and Skys agents can’t override the process, even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Re: Talk to someone

MightyQuinn — Wed, 31 Dec 2025 20:32:06 GMT

@Ronan12345 wrote:
Hi I would like someone to help me with my bill and my sky Q to turn back on again

Hi @Ronan12345 I'm sorry, this is a public community forum and not Sky customer services. Nobody can help you with your bill, but if you tell us why your Sky Q box was turned off, we may be able to offer some advise. Please see Welcome below.

I would like help with skyQ to be turned back on

Ronan12345 — Wed, 31 Dec 2025 20:34:30 GMT

I've payed some of my bill and I'm having difficulty paying the rest of my bill as I'm awaiting my new bank card, and until it arrives I can't pay the rest of my bill until then.

If possible could I get my sky tv up and running again as I've no tv to watch thank you

Re: I would like help with skyQ to be turned back on

Daniel0210 — Wed, 31 Dec 2025 20:37:19 GMT

@Ronan12345

No need for another thread. See my reply above.

Re: I would like help with skyQ to be turned back on

daveNOS — Wed, 31 Dec 2025 20:50:53 GMT

@Ronan12345 Sky won't reinstate your service until you clear the outstanding balance in full, you may find that if your more than 2 weeks late clearing the balance that Sky insist that next month's bill is paid in advance before they reinstate your service.