topic Re: Sky payment holiday in Account & Billing

Sky payment holiday

DavidEntwisle — Wed, 31 Dec 2025 09:16:35 GMT

Can anyone tell me how to find a way through to arrange a sky payment holiday?

Re: Sky payment holiday

caesarome — Wed, 31 Dec 2025 09:20:42 GMT

Payment Holidays only apply to Sky Mibe and Sky Glass so if you have either of these then you will need to call Sky about this.

Re: Sky payment holiday

DavidEntwisle — Wed, 31 Dec 2025 09:22:00 GMT

Thanks, on what number?

Re: Sky payment holiday

MarkGoldsmith — Wed, 31 Dec 2025 09:25:11 GMT

@DavidEntwisle wrote:
Can anyone tell me how to find a way through to arrange a sky payment holiday?

@DavidEntwisle take a read of this https://www.sky.com/help/articles/sky-payment-holiday

As already advised its only applicable to devices purchased under a credit agreement.

Re: Sky payment holiday

GD1 — Wed, 31 Dec 2025 09:25:39 GMT

@DavidEntwisle These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🔶📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

🔶online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🔶 Sky Assistant should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🔶Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.

Re: Sky payment holiday

MightyQuinn — Wed, 31 Dec 2025 09:26:06 GMT

Hi @DavidEntwisle Have a look here Sky Payment Holiday