topic Re: Double paid in Account & Billing

Double paid

Chloe301 — Wed, 31 Dec 2025 00:25:37 GMT

Hello I accidentally paid double by accident

Re: Double paid

Daniel0210 — Wed, 31 Dec 2025 04:11:49 GMT

The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment. Once the planned payment that Sky are expecting has been processed a credit should appear on your Sky account for the amount you have overpaid.

This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making ANY manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days. Either call, use Sky Assistant or perhaps use social media to initially make contact.

Re: Double paid

Chloe301 — Wed, 31 Dec 2025 04:14:49 GMT

I'd like a refund

Re: Double paid

Daniel0210 — Wed, 31 Dec 2025 04:19:23 GMT

@Chloe301
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Then contact Sky in the morning if the overpayment is showing as a credit. Remember it'll take 3-5 working days.