topic Re: Payment date in Account & Billing

Payment date

Ruby56 — Tue, 30 Dec 2025 20:07:35 GMT

My payment is due on the first of jaurary which is already pending, I tried to change this payment to the 12th of January instead of the first however it's changed the Februarys payment to come out on the 12th of January, so I now have one bill come out on the 1st of January and one of the 12th which I cannot afford I need to change it back to the first of February

Re: Payment date

Daniel0210 — Tue, 30 Dec 2025 20:15:02 GMT

@Ruby56 wrote:

My payment is due on the first of jaurary which is already pending,

It wouldn't be processed on 1st January anyway as that's a Bank Holiday.

I tried to change this payment to the 12th of January instead of the first however it's changed the Februarys payment to come out on the 12th of January, so I now have one bill come out on the 1st of January and one of the 12th which I cannot afford I need to change it back to the first of February

Bills are generated 14 days before the payment date so you've probably changed the February date but the January payment will still be due on January 2nd at the earliest.

edit- also you can only change the payment date once in a billing period.

Re: Payment date

MightyQuinn — Tue, 30 Dec 2025 20:13:34 GMT

Hi @Ruby56 I'm afraid that only Sky can do that. You will need to contact them.

Re: Payment date

Ruby56 — Tue, 30 Dec 2025 20:17:58 GMT

Okay thank you, is there an email I can contact or is it only a phone number ?

Re: Payment date

Daniel0210 — Tue, 30 Dec 2025 20:19:47 GMT

@Ruby56

Sky don't use email for general communication.

These are the current methods for contacting Sky, and some will be more appropriate than others …

🟧 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟧online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟧Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟧Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟩Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.