topic Re: Charged twice in December 2025 in Account & Billing

Charged twice in December 2025

Saji — Mon, 29 Dec 2025 22:49:45 GMT

Hi bill of £55.74 was taken out two times from my account.. one on 25th December 2025 and second on 29th December 2025. I would like a refund of £55.74 thank you

Re: Charged twice in December 2025

caesarome — Mon, 29 Dec 2025 22:54:35 GMT

@Saji

Did you make a manual payment on the 25th December and if so do you now see a credit on your account for the same amount because if you do see this then you will need to call Sky tomorrow to ask them to refund it then you are looking at 3-5 days for it to be refunded.

Re: Charged twice in December 2025

Saji — Mon, 29 Dec 2025 22:56:59 GMT

Yes it was a manual payment..

Re: Charged twice in December 2025

caesarome — Mon, 29 Dec 2025 23:02:13 GMT

Manual payments are not needed because Sky will take it automatically from you via whatever payment details you have setup on your account. At this time of year it isn't usual for the payments to be taken later as the banks do not process payments at the weekend or on bank holidays like Christmas, Boxing and New Years days.