topic Re: Difficulty payment in Account & Billing

Difficulty payment

Melj1 — Mon, 24 Nov 2025 20:50:20 GMT

I can't speak to anyone or chat online I am struggle with payments and total just getting bigger, the help isn't there and I want to know what is available, I have been a Sky customer for years and just feel let down, I understand I need to pay the bill and have down graded my package but how do you speak to a person that can actually help, thanks

Re: Difficulty payment

Daniel0210 — Mon, 24 Nov 2025 20:51:19 GMT

@Melj1
If your services are already restricted Sky won’t reinstate them until you’ve paid what they believe you owe (regardless of any individual circumstances) and you’ve also set up a new continuous payment method.

Until you’ve done this any calls to Sky will only prompt you to make a full payment.

If your payment is two or more weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears). If this is part of a credit agreement purchase (mobile or Sky Glass for example) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment .

Restrictions of services are automatic and are only applied due to a missed payment/s. Skys agents can’t override the process even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Re: Difficulty payment

PG69 — Mon, 29 Dec 2025 15:47:28 GMT

Iv found it hard over Xmas but I'll pay all my bill on the 20 ov January when I next get paid. I don't think Iv ever missed apart from the 1st payment. As I had to get my bill date changed at the beginning ov this contract. But this the only time I need help. So I will pay what ever I owe on the 20th ? If possible please

Re: Difficulty payment

Daniel0210 — Mon, 29 Dec 2025 15:51:54 GMT

@PG69

My post above yours applies to you too.

Re: Difficulty payment

caesarome — Mon, 29 Dec 2025 16:10:15 GMT

@PG69 wrote:

So I will pay what ever I owe on the 20th ? If possible please

Sorry @Melj1 but you are only talking to other customers on here and not Sky but what we can say that if a bill isn't paid then your services could be suspended Neil it has been.