topic Re: Credit refund in Account & Billing

Credit refund

JadeClark — Mon, 29 Dec 2025 09:26:29 GMT

I've cancelled my sky stream and broadband service with sky. I'm due a refund, will this happen automatically? I'm no longer with sky so it will not be credited to my next bill. Any help is appreciated.

Re: Credit refund

Daniel0210 — Mon, 29 Dec 2025 09:55:23 GMT

@JadeClark

Yes. Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's regularly taking a bit longer.

We used to escalate this to Sky on here via their Community Messaging Team but unfortunateky that process has been unavallable since the summer and we don't know when it'll return.

If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.

Re: Credit refund

caesarome — Mon, 29 Dec 2025 10:07:18 GMT

@JadeClark

To speed up the refund process I would call Sky then you are looking at 3-5 working days for it to be refunded back to you.