topic Social Tarrif in Account & Billing

Social Tarrif

Jamiehmcw91 — Sun, 28 Dec 2025 23:12:00 GMT

Hi I would like to apply for the social tarrif.

I was told about this as I am on benefits and with the sky packages I have its getting a bit expensive.

I can't phone up and apply as my mobile phone has broke and can not use it.

Re: Social Tarrif

Mark39 — Sun, 28 Dec 2025 23:22:24 GMT

@Jamiehmcw91 you can't apply here, I'm afraid - we're customers.

See Sky's guide on eligibility etc here: https://www.sky.com/help/articles/sky-social-tariff

Re: Social Tarrif

GD1 — Mon, 29 Dec 2025 02:38:47 GMT

@Jamiehmcw91 Your post has been moved from the email board as it is not an email route into Sky customer service but is intended for Sky/Yahoo email account related posts.

Re: Social Tarrif

Daniel0210 — Mon, 29 Dec 2025 02:42:57 GMT

@Jamiehmcw91
You do need to call Sky.

This link explains the process if you’re eligible for Sky Broadband Basics.
https://www.sky.com/help/articles/sky-social-tariff

The Sky account holder needs to be claiming:~
Universal Credit (UC)
Pension Credit (PC)
Income-based Employment Support Allowance (I-ESA)
Income-based Jobseeker’s Allowance (I-JSA)
Income Support (IS)
These are the only qualifying benefits and in order for Sky to carry out checks with DWP they will need your N.I. number.

Sky Broadband Basics costs £20 a month for 24 months. It includes:

Full Fibre: Sky Full Fibre 75 or 150; or
Part Fibre: Sky Broadband Superfast 35 or 80; or
Copper: Sky Broadband Essential Plus, if fibre broadband isn’t available where you live.
and; the Sky Talk Pay As You Go tariff (ie: all calls are chargeable).

Broadband Basics is only available to customers who already have Sky Broadband and to add the Sky Mobile offer, you’ll need to be taking Sky Broadband Basics, and:
a) Already have Sky Mobile and a 3GB data plan.
b) Or you can add a new 3GB data plan with Sky Mobile.
The linked Sky mobile deal is only for 12 months.

There is no equivalent offer for TV.

If you are eligible you’ll need to call Sky to join.

The broadband part of the social tariff now lasts for 24 months and then reverts to the full cost but if you’re still eligible you will then need to re-apply.