https://helpforum.sky.com/t5/Account-Billing/Re-My-sky-login/m-p/5176644#M278020 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4546081">@Sandy61</a>&nbsp;</P> <P>You are not talking to Sky here as we are customers like you.</P> <P>&nbsp;</P> <P>When you signed up to 2FA you were given a recovery code so if you didn't make a note of it then check the email you were also sent as you can use this to turn this off and then set it up with your new number.</P> <P>&nbsp;</P> <P>If you don't have access to this then you will have to contact Sky and ask then to deactivate this for you. Do note that there is a few days turn around on doing this</P> Sun, 28 Dec 2025 22:15:15 GMT caesarome 2025-12-28T22:15:15Z https://helpforum.sky.com/t5/Account-Billing/Re-My-sky-login/m-p/5176639#M278019 <P>You keep sending code to a non existent &nbsp;mobile phone number. How can we rectify this. This phone was list months ago.&nbsp;</P> Sun, 28 Dec 2025 22:07:48 GMT https://helpforum.sky.com/t5/Account-Billing/Re-My-sky-login/m-p/5176639#M278019 Sandy61 2025-12-28T22:07:48Z https://helpforum.sky.com/t5/Account-Billing/Re-My-sky-login/m-p/5176644#M278020 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4546081">@Sandy61</a>&nbsp;</P> <P>You are not talking to Sky here as we are customers like you.</P> <P>&nbsp;</P> <P>When you signed up to 2FA you were given a recovery code so if you didn't make a note of it then check the email you were also sent as you can use this to turn this off and then set it up with your new number.</P> <P>&nbsp;</P> <P>If you don't have access to this then you will have to contact Sky and ask then to deactivate this for you. Do note that there is a few days turn around on doing this</P> Sun, 28 Dec 2025 22:15:15 GMT https://helpforum.sky.com/t5/Account-Billing/Re-My-sky-login/m-p/5176644#M278020 caesarome 2025-12-28T22:15:15Z