Bill payment

Maivisthompson — Sun, 28 Dec 2025 14:28:58 GMT

I've paid £54 for my bill already and sky keeps try to take £54 out my bank account when I already paid and it says I'm in credit so I'm confused why you guys keep trying to take my money out

Re: Bill payment

SKY1992bf — Sun, 28 Dec 2025 14:30:47 GMT

@Maivisthompson If you have a continuous payment method setup you should never need to make a manual payment as it won’t stop the automatic payment process if you make the manual payment 4 days before payment due date as the payment request has already been submitted

For direct debits if first attempt fails sky try again 10 calendar days later automatically and if second attempt fails your service will be restricted and that's the point to make a manual payment

you need to let sky take payment as normal because your payment has been applied to next month's bill not the bill that is due to be paid now

You can now either leave the overpayment on your account as credit to use against a future bill or contact Sky and request a refund which will take 3-5 working days to complete

For future reference if you want to make a manual payment to prevent the automatic payment being taken you need to make sure that the total bill amount is showing as credit on your Sky account 4 working days before your payment due date

Re: Bill payment

Daniel0210 — Sun, 28 Dec 2025 14:33:39 GMT

@Maivisthompson wrote:

I've paid £54 for my bill already

@Maivisthompson

Why? Sky will attempt to take the payment by the direct debit or continuous card payment they have on record.

topic Re: Bill payment in Account & Billing

Bill payment

Re: Bill payment

Re: Bill payment