topic Re: direct debit still charged after manual payment in Account & Billing

direct debit still charged after manual payment

cshepherd7 — Sun, 28 Dec 2025 11:36:02 GMT

i payed my bill manually thinking it wouldn't charge me again but it did, now i have less money. is there any way i can get one of those amounts back?

Re: direct debit still charged after manual payment

GD1 — Sun, 28 Dec 2025 11:40:38 GMT

@cshepherd7 As you have a direct debot in place you don't need to be making manual payments like this, it won't stop your DD being collected as you've found.

If the credit is showing on your account give Sky a call on 150 from your mobile to request a refund.

Re: direct debit still charged after manual payment

Daniel0210 — Sun, 28 Dec 2025 11:41:35 GMT

@cshepherd7

Why have you made an unnecessary manual payment?

The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment. Once the planned payment that Sky are expecting has been processed a credit should appear on your Sky account for the amount you have overpaid.

This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making ANY manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days.

Either call, use Sky Assistant or perhaps use social media to initially make contact.