topic Extra charges for texts in Account & Billing

Extra charges for texts

Nickyjf — Sat, 27 Dec 2025 14:51:18 GMT

I have unlimited calls and texts however I have been charged £44 for extra texts

Re: Extra charges for texts

Daniel0210 — Sat, 27 Dec 2025 14:52:21 GMT

@Nickyjf

Are they mms picture messages which are charged at 95p each?

Re: Extra charges for texts

PandJ2020 — Sat, 27 Dec 2025 16:23:33 GMT

'Unlimited' calls and texts relate to inclusive numbers only and for texts only the SMS protocol.

If you've texted outside the inclusive numbers (01, 02, 03 and 07) or your device has used the MMS protocol (for large SMS or with pictures/emoji's) then they are chargeable.

Re: Extra charges for texts

martswain — Sun, 28 Dec 2025 07:22:51 GMT

Have you been entering competitions or donating using 5 digit codes?

Re: Extra charges for texts

Fatheadedlizard — Tue, 06 Jan 2026 17:06:43 GMT

Ive had the same £67!

Its becuase we've done the message as a large group text message. Even though text messages are free if you do it as a group message you get charged as a MMS picture message, total rip off

Re: Extra charges for texts

PandJ2020 — Tue, 06 Jan 2026 17:17:52 GMT

@Fatheadedlizard wrote:
...you get charged as a MMS picture message, total rip off

That's what your device decides to do. I recommend turning off the MMS protocol to prevent this.

The tariff is clear on MMS charges.

Re: Extra charges for texts

Fatheadedlizard — Tue, 06 Jan 2026 19:00:17 GMT

This is one of the message I was charged for the phone doesn't say MMS it says SMS

Re: Extra charges for texts

PandJ2020 — Tue, 06 Jan 2026 19:37:47 GMT

@Fatheadedlizard wrote:

This is one of the message I was charged for the phone doesn't say MMS it says SMS

AIUI a group message is sent over MMS