topic Re: Missed direct debit in Account & Billing

Miss Monica Meda

Monica24 — Fri, 26 Dec 2025 12:01:30 GMT

I would like to pay bill i forgot my password and i strong to set it up

Re: Miss Monica Meda

caesarome — Fri, 26 Dec 2025 12:10:50 GMT

Unless your services have been restricted there should be no need to manually pay the bill as you should have either a credit or debit card or a direct debit setup so Sky can take it automatically from you each month so do you have this setup on your account ?

Re: Missed direct debit

Monica24 — Fri, 26 Dec 2025 12:11:33 GMT

I woulk to pay dome today and i need to setup direct debit since my card was lost i have new card

Re: Missed direct debit

Monica24 — Fri, 26 Dec 2025 12:17:24 GMT

Can i have sky number to customer service the one im using it's not working

Re: Missed direct debit

caesarome — Fri, 26 Dec 2025 12:19:48 GMT

Is your bill usually paid by a direct debit each month ?

Re: Missed direct debit

Daniel0210 — Fri, 26 Dec 2025 12:20:00 GMT

@Monica24

No need for 3 separate threads so I've moved them together.

These are the current methods for contacting Sky, and some will be more appropriate than others …

🟧 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟧online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟧Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟧Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟩Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.