topic Re: Issue with bill in Account & Billing

Issue with bill

Sarahjones2502 — Fri, 26 Dec 2025 10:27:00 GMT

I tried to make a payment but something went wrong and the payment didn't go to sky but a payment has still been made on my account. I need this sorted because I do not want my tv cut off and I ve already had issues with sky and I'm not having another one made. Thanks

Re: Issue with bill

caesarome — Fri, 26 Dec 2025 10:29:25 GMT

@Sarahjones2502

You shouldn't need to make a manual payment as you should have a payment method setup on your account like a credit or debit card or a direct debit from which Sky will take it automatically from you each month so do you have this set up in place on your account ?

Re: Issue with bill

MightyQuinn — Fri, 26 Dec 2025 10:45:11 GMT

Hi @Sarahjones2502 Just in case you are not aware, you are not talking to Sky, just other customers. Please see Welcome below for information about this community.