topic Overpaid again in Account & Billing

Overpaid again

shannon02 — Fri, 26 Dec 2025 00:10:18 GMT

Sky have taken £190 extra again from my bank and this is the second time .on christmas day aswell

Re: Overpaid again

GD1 — Fri, 26 Dec 2025 00:30:54 GMT

@shannon02 Did you make a manual payment? If so don't as Sky will take payment on the due date either by Direct Debit or recurring card payment.

You state they have done this again which suggests you've made a manual payment previously and had the same issue but made the same error again this month?

Re: Overpaid again

Daniel0210 — Fri, 26 Dec 2025 05:18:38 GMT

@shannon02 wrote:
on christmas day aswell

@shannon02

I'd also note that payments aren't processed on a Bank Holiday which Christmas Day and Boxing Day obviously are.

Re: Overpaid again

caesarome — Fri, 26 Dec 2025 09:33:37 GMT

@shannon02

Do you now see a credit on your account because if you do then as posted above that does suggests that you have been making manually payments that were not needed.