Mrs. Austin

AUSTIN11 — Wed, 24 Dec 2025 19:21:33 GMT

I need to pay less on my account this month please

Re: Mrs. Austin

Daniel0210 — Wed, 24 Dec 2025 19:27:52 GMT

@AUSTIN11
You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

This months bill will already be generated.

If your services are not yet restricted the following process applies to everyone, regardless of any personal circumstances …

🟫If you have a Direct Debit set up and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🟫If you have a Continuous Card payment method set up, if the full payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

These links may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

https://www.sky.com/help/articles/support-with-financial-difficulty

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

Re: Mrs. Austin

caesarome — Wed, 24 Dec 2025 20:01:23 GMT

@AUSTIN11 wrote:

I need to pay less on my account this month please

It doesn't work like that I'm afraid @AUSTIN11 because if a bill isn't paid then your services might be restricted until it has been paid in full.

topic Re: Mrs. Austin in Account & Billing

Mrs. Austin

Re: Mrs. Austin

Re: Mrs. Austin